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We are happy to be of service!

If in doubt on who to contact for your question, email us at [email protected]

Important Email Addresses

Mortgage Support Team/Help Desk                 [email protected]

Lock Desk                                                                [email protected]

Case Number Ordering/CAIVRS                       [email protected]

General Assistance                                                [email protected]

Appraisal Department                                          [email protected]

Scenario/Income Review                                     [email protected]

Closing Department                                              [email protected]

Correspondent Package Delivery                       [email protected]

Assisted Correspondent                                       [email protected]

PTF Condition Delivery                                       [email protected]  

Our Departments and Staff

Sales Staff

Toni Pierce                    [email protected]                           TPO National Sales Manager/Account Executive/Trainer

815-676-0988

Robert Anderson          [email protected]                   Senior Vice President/Account Executive

815-676-0993

Justin Yahnig                 [email protected]                        Account Executive/Vice President

815-419-4176

Shelsie Crawford           [email protected]                                           Customer Service Team      

815-676-0990

Sandra Woodson          [email protected]                                            Customer Service Team

815-673-7112

Karley Nicholson           [email protected]                                                Customer Service Team

815-215-8189


Tamara Murray             [email protected]                                                Customer Service Team

815-676-0990

Secondary Department/Lock Desk

Dave Weber                   [email protected]                         Secondary Manager

815-676-4791

Mandy Bill                    [email protected]                              Lock Desk

Operations Staff

Robert Anderson          [email protected]                   Senior Vice President/Division Manager

815-676-0993

Wayne Pierce                 [email protected]                     Operations Manager

815-676-0987

Rebecca Moorehead     [email protected]           Post Closing Manager

815-676-5975

Josh Heinrich                [email protected]                   National Retail Sales Manager

630-399-2827

Angie Lampson            [email protected]                  Compliance Jr Manager

815-676-5009

Nikki Michaels               [email protected]                    Compliance Jr

815-676-0990

Alexis Prosser                [email protected]                    Compliance Jr

Loretta Swed                 [email protected]                       Compliance Jr

815-676-0990

Amy Gregory                 [email protected]                      Compliance Jr

815-676-8197

**FSB Policy is to not allow direct contact with the Underwriting staff. This allows them to continually work on files to keep turn times 36 - 48 hours. If you have underwriting or condition questions, please contact [email protected] for assistance. They will advise you quickly!

Kristen Snethen             [email protected]                Head Underwriter

Jill LaBallister                [email protected]                      Underwriter

Lucas Ecker                  [email protected]                       Underwriter

312-690-5549

Dawn Brimer                  [email protected]                     Closer

309-213-2539

Danielle Lemmons        [email protected]             Closer

309-213-2552

Marilyn Hanson             [email protected]                 Appraisal Department

312-690-5550

Randi Taylor                  [email protected]                       Appraisal Department

Allison Huff                    [email protected]                       Post Closing/Government Insuring

309-213-2553

Amber Edwards             [email protected]               Post Closing

309-213-2549

Nicole Faber                  [email protected]                      Post Closing

844-868-2746

Kristen Kelbey       [email protected]                        Suspense Coordinator

312-690-5551